PPuzz HeritageFinancials
Legal

Complaint and Contact Procedure

How to reach us with a concern — and how to escalate to a regulator if needed.

Compliance notice: All legal, privacy, and disclosure content on this site is provided as a working draft. It must be reviewed and approved by the organization's compliance department and qualified legal counsel before publication. Where a compliance‑approved version of any language is provided by a carrier, regulator, or affiliated organization, that exact wording will replace the draft below.

Contact Us First

If you have a concern about a service, communication, financial professional, or transaction associated with Puzz Heritage Financials, please contact us so we can look into it promptly.

Please include your name, the best way to reach you, the name of anyone you have been working with, and a clear description of your concern.

What Happens Next

  • We acknowledge receipt of your concern, typically within two business days.
  • We investigate the matter and, where appropriate, coordinate with the affiliated insurance agency, carrier, or compliance department.
  • We respond in writing with our findings and any remediation steps.

Escalation to the Affiliated Agency

If your concern involves an insurance transaction and is not resolved to your satisfaction, you may escalate the matter to the affiliated WFG insurance‑agency compliance department. Contact information for the applicable compliance department will be provided upon request.

Contacting a Regulator

You may also contact your state's Department of Insurance directly. For Texas residents:

  • Texas Department of Insurance Consumer Help Line: 1‑800‑252‑3439
  • Website: tdi.texas.gov

Residents of other states may contact their state's insurance regulator. The National Association of Insurance Commissioners maintains a directory at naic.org.

Privacy and Data Requests

For privacy‑related requests, see our Privacy Policy and the Do Not Sell or Share My Personal Information page.